Here we have created a comprehensive list of information that may be useful before you set off on your holiday.
Luggage
Baggage and extra weight
Please note that the checked baggage according to international rules must not weigh more than 32kg. per. suitcase, whether you choose to pay for over weight or to share trunk with a fellow traveler.
If you need extra luggage due to your disability, You can free, get extra baggage with. Contact us in good time before departure, and please let us know what the trunk contains and weights & measures, so we make sure to get your extra luggage approved. However, there may be a fee on the transfer. Most minibuses and lift buses lay down their price, by reference to, that each person max. bring a paragraph. suitcase.
Luggage brands
If you want luggage brands are currently set up stands in all airports, where you can take the free luggage brands you need. However, we strongly recommend that you always have baggage identification tag on your suitcase--either a fixed suspended brand, or a paper disposable brand, You can get at the airport.
Booking
Booking and payment
Booking a trip can be done by mail:
Contact us by email info@christravel.dk
When will I receive my tickets
We will send the tickets to you about. 2-4 ugerfør departure. It may, however, vary depending on which airline you are travelling with, and when we receive plane tickets from the airline.
How do you cancel
Do you want to cancel your journey, Please contact Chris Travel as soon as possible.
Write to us by mail info@christravel.dk.
Insurance
Insurance
We always recommend to our customers that they've drawn cancellation- and holiday insurance before departure. There are many different insurance companies offering these assurances and many are covered in advance due to their home insurance. Remember to contact your insurance company before departure.
The yellow health card
(In the past the yellow health insurance card – the map covered the previous repatriation. (It should always be supplemented by one of the aforementioned independent insurance in order to obtain sufficient insurance coverage).
Insurance of your wheelchair or other special equipment
Insurance of your kørstol or other special equipment:
Perhaps represents your wheelchair a great value, and you want to insure it during the journey. So you must have a special insurance, and therefore, you must contact your own insurer in good time, and get sign the appropriate insurance. The airlines are replacing only the amount up to about. 1000 Euro.
Chronic disease and your age
If you suffer from a chronic disease, that could require treatment during the voyage, special rules apply. Your health status can mean, that you are not covered compared to the chronic disorder. Talk to your insurance company about it before departure.
Prior approval
If you are suffering from a disorder requiring disease, It may be necessary to seek prior authorisation.
Have you within the last ca. 3 months been hospitalised, sought medical due to acute illness, new or changed in earlier prescribed medications or awaiting further treatment or surgery, You must submit a health questionnaire. Talk to your insurance company about it before departure.
Bankruptcy insurance
When you buy a package tour with Chris Travel is your travel insurance bankruptcy. Chris Travel is a member of rejsegarantifonden, Member 2167.
In the plane
When should I arrive at the airport
You must, as a general rule, meet up at the airport 2 hours before flight. Read possibly accurate time on your flight ticket.
If there are booked disability assistance to you, It is all the more important to get good time.
How do I get to sit in the plane
As an air passenger you have to be able to sit belted in a 45 cm wide seat. Persons with disabilities and their companions are placed usually on the number of 3 and backward, When the first rows are reserved for families with infants. If a person must be worn to the seat, He or she is placed inside of the row. The traveller with a disability comes first in and last out of the plane, then additional latency can occur. Where you have to sit is the carrier's responsibility and decision. Chris Travel making wishes and have dialogue with the individual airlines before travelling, and many of these would be addressed, but at the board no/location is the 100 % the airline's decision, where you get to sit.
Acquisition of extra legroom in the plane
When you have a need for disability assistance at the airport, one can rarely book seats with extra legroom. Generally, you cannot book his seat in advance, When traveling with disabilities assistance. It is based on the safety requirements, and that the carrier 100% determines where a person (who need handicap assistance) must sit in the plane.
It is important that we are not going to sit, as you sit in the road, If, for example,. a fly must be vacated soon. Persons with reduced mobility can, for example,. do not sit at the emergency exits and other similar. seats.
However, we can sometimes be lucky to be able to book a seat. But it is entirely up to the airline, and the type of aircraft has of course also an important. In addition, each airline's own seat bookings rules, and where some airlines offer seat booking up to 365 days before departure, offers other booking at the earliest 60 days before flight. We would like to note your desire special seat request, and will try to book it, but your requests cannot be guaranteed.
Food on board the plane
It is very different there can preorder food on board the plane. At the time of writing, it is possible to pre-book with the following airlines: Apollo travel, Opportunity, LaSanta, Bravotour, Public holiday, Falke Lauritsen, Airberlin, On the island, Ving, Aarhus Charter and Spies. While there can be pre-ordered at SAS, Condor, Ryanair, Vueling, EasyJet and Norwegian, but in most cases you can buy light meals on board.
If there be pre-ordered food on board the plane, can only be purchased trip and return (not only one of the flights), and you can choose between plain food, vegetarian and/or hypoallergenic.
Refusal of the passenger
In accordance with the applicable safety regulations the carrier may refuse carriage of passengers, such as, for example,. is under the influence of alcohol or drugs. If the carrier's safety regulations and instructions, given by the carrier's staff, not followed, passengers can also be refused transport. In the event of threats, violence or other incidents, which results in extra costs, is the person responsible for the cost of passengers, and the police can occur.
Suffering one of a known disease (for example,. Lung- or heart disease), which may lead to special needs during the flight, It is one's own responsibility to make sure a statement from a specialist and a private insurance company, documenting, We are apt to participate on the flight. This must be submitted to the airline in very good time before departure. They will then decide to, whether to approve the flight. Airlines may require, We even carry extra oxygen, If you need it. The aircraft commander may at any time refuse passengers, If it is deemed, There could be health or safety problems in connection with the flight.
Wheelchair
Generally
A wheelchair may not be taken into the aircraft cabin. It should be checked in with other baggage (Manual chairs) or delivered as "great luggage" (Manual chairs, which cannot be folded together and electric chairs), and it handed out again along with the rest of the luggage.
Is your Chair manuel and collapsible, It must usually be used all the way to the flight's departure gate, where the folds together and put in the hold. A chair with rigid frame and an electric chair delivered as "great luggage". At airports is that thought of people with impaired hearing or vision. Monitors and information boards are set up in the arrival- and departure halls.
The staff at the information counter will be happy to help, If you have trouble reading the texts.
Most airlines allow you to take an extra wheelchair on your journey, but some airlines charge a fee for the 2. wheelchair, and some also charge a fee transfer company, Since the bus must have space for the extra wheelchair.
Information about your wheelchair
We must inform the carrier about, the Chair shall. It is usually not necessary, We provide objective and emphasis on the Chair to the airline, We have made an agreement with, If the Chair is a manual foldable wheelchair.
If, on the other hand, it is a wheelchair with fixed frame or an electric chair, We must have these weights and measures. Such chairs always requires special permission from the airline. An electric chair must have non-spillable battery-. A chair with spillable battery can be carried, but must have the battery removed, If it can not be guaranteed, to the wheelchair with battery will be loaded and stowed in an upright position. The battery should then be packed in a special approved crate.
It's objectives at the entrance to the aircraft, who determines the Chair's (and other bagages) scope and size. Maximum weight of an electric wheelchair is most often 150 kg. Please note that it is up to the airline to decide, about a wheelchair must come with.
Wheelchair users and mobility-impaired
What you should remember, If you use a wheelchair or have started the trouble and need help on your journey
We have tried to list a number of points – which, however, should only be used as a guide.
You must inform, that you use the wheelchair when booking the journey
You will be asked about the extent of your disability, so the airline can arrange for the necessary assistance upon departure and arrival. You can get help, and it's free to bring necessary assistive devices (in a certain place).
In addition, it is necessary, that you inform in advance, If you bring a manual foldable wheelchair, or a manual with rigid frame, or if it is an electric wheelchair, to be included on the holidays. Is the wheelchair electric, so we ask that you also give up height, depth, width and weight on the Chair. It is important, the Chair has a non-spillable battery-– have the wheelchair a spillable battery, It will be rejected. We must also use weights and on the manual wheelchair if it is with rigid frame (not can be merged).
Any information we pass on to the relevant airline, and we get a confirmation of, that things are in order.
Upon departure
Meet-up in good time. Wheelchair users usually comes first into the plane.
Manual wheelchairs checked in along with the rest of the luggage.
An electric wheelchair is delivered as "great baggage" and the user will be transferred to the airport's transport Chair.
We know from experience, that a flight can be harsh on the wheelchair. Therefore, it is wise to unplug everything, that can break or disappear. Remove the loose parts such as the pillow – with the personal hand luggage into the cabin.
There are bags that are made specifically for transporting wheelchairs on travel. You can read about these bags here on the website, or get additional information by contacting Chris Travel.
Remember to bring your barns and possible extra key for the electric wheelchair! Attach the charger to the Chair.
Other Conditions
Pregnant
Pregnant women should always bring hiking journal. As a starting point must not be pregnant passengers in a plane, When they are in 8. month. The rules may vary from airline to airline.
Do you need a nurse help
If you need a nurse help, It can be booked before departure. However, we strongly recommend that this assistance be booked in real time, so we can be sure that there are available sometimes in nurses ' working schedule. Chris Travel facilitator and booker nurse help for you. In order to be able to order the targeted help for you, and so the nurse at, what you need, We need to know the following:
- Your age and weight
- A brief description of what, the nurse will help you
- Disease/diagnosis
- Times/dates – where you want to receive a visit from nurse
- Duration of each visit (½ hour, 1 hour, or?)
You pay directly to the nurse. Paid per. hour, and there is a shuttle fee can. The hourly rate is typically 250-300,- KR. Contact us for specific pricing, If you want a nurse help on your holiday.
Assistive devices at the hotel
You can rent the devices at all our hotels, resort and apartments. We are in contact with suppliers on destination, and the means must be booked before departure through Chris Travel.
Rental of disability decorated car (lift car)
It is possible to rent a handicap decorated car the following destinations:
Contact us for further information, and booking.
It is possible to borrow a disability decorated car for free – on the following destination:
Medicine with on the journey
Medicine produced as liquid, jelly or similar flydende form are exempt from the rules for liquids in flyhåndbagage. It will say that, you'd have to take liquid medicine with in a larger quantity than 1 decilitre per. container. You are also not limited to, to containers with medicine must be able to be in a transparent bag with a capacity not exceeding 1 liter.
On the other hand, you must be prepared for, to the staff at security checkpoints may require proof of the cardiology. You must be able to prove, that it actually is medicine, you have with.
Is your medicine on a daily basis- and/or emergency use, We recommend that you take the medication in your hand baggage, then you can use the, even if your baggage may be delayed. Pour not your medicine about in other containers, FX in order to save space or weight in your hand baggage. For medicines containing narcotic substances, Special rules apply, and we recommend that you bring a "hand" for such medicinal products.
Passport
Certain medications require passport. As a rule of thumb to medicine with the warning triangle on the label is detected before departure. Ask the doctor or pharmacist.
Personal assistance
Are you time- or person with reduced mobility, and do you have, for example, need to get to the toilet during flight, then you must not count on help from flight attendants. You should be able to fend for yourself, or have a helper to assist you.
Travel guarantee fund;
When you buy a package tour with Chris Travel is your travel insurance bankruptcy.
Chris Travel is a member of rejsegarantifonden, Member 2167.
Non-physical therapy
If you are entitled to non-physical therapy in Denmark, then you can also receive free physical therapy in another EU/EEA country. It is a prerequisite, that you have a referral from your doctor for physical therapy.
Granted General reimbursement for treatment with a physiotherapist in another EU/EEA country according to the same rules and tariffs, as if reading was received in Denmark.
Remember to consult your physiotherapist or municipality prior to departure, and find out how you should take you, and what are the rates and rules apply.
Personal data law:
Here you can read more about our privacy policy: Personal data document christravel 2020 2020
Other Conditions
Pregnant
Pregnant women should always bring hiking journal. As a starting point must not be pregnant passengers in a plane, When they are in 8. month. The rules may vary from airline to airline.
Do you need a nurse help
If you need a nurse help, It can be booked before departure. However, we strongly recommend that this assistance be booked in real time, so we can be sure that there are available sometimes in nurses ' working schedule. Chris Travel facilitator and booker nurse help for you. In order to be able to order the targeted help for you, and so the nurse at, what you need, We need to know the following:
- Your age and weight
- A brief description of what, the nurse will help you
- Disease/diagnosis
- Times/dates – where you want to receive a visit from nurse
- Duration of each visit (½ hour, 1 hour, or?)
You pay directly to the nurse. Paid per. hour, and there is a shuttle fee can. The hourly rate is typically 250-300,- KR. Contact us for specific pricing, If you want a nurse help on your holiday.
Assistive devices at the hotel
You can rent the devices at all our hotels, resort and apartments. We are in contact with suppliers on destination, and the means must be booked before departure through Chris Travel.
Rental of disability decorated car (lift car)
It is possible to rent a handicap decorated car the following destinations:
Contact us for further information, and booking.
It is possible to borrow a disability decorated car for free – on the following destination:
Medicine with on the journey
Medicine produced as liquid, jelly or similar flydende form are exempt from the rules for liquids in flyhåndbagage. It will say that, you'd have to take liquid medicine with in a larger quantity than 1 decilitre per. container. You are also not limited to, to containers with medicine must be able to be in a transparent bag with a capacity not exceeding 1 liter.
On the other hand, you must be prepared for, to the staff at security checkpoints may require proof of the cardiology. You must be able to prove, that it actually is medicine, you have with.
Is your medicine on a daily basis- and/or emergency use, We recommend that you take the medication in your hand baggage, then you can use the, even if your baggage may be delayed. Pour not your medicine about in other containers, FX in order to save space or weight in your hand baggage. For medicines containing narcotic substances, Special rules apply, and we recommend that you bring a "hand" for such medicinal products.
Passport
Certain medications require passport. As a rule of thumb to medicine with the warning triangle on the label is detected before departure. Ask the doctor or pharmacist.
Personal assistance
Are you time- or person with reduced mobility, and do you have, for example, need to get to the toilet during flight, then you must not count on help from flight attendants. You should be able to fend for yourself, or have a helper to assist you.
Travel guarantee fund;
When you buy a package tour with Chris Travel is your travel insurance bankruptcy.
Chris Travel is a member of rejsegarantifonden, Member 2167.
Non-physical therapy
If you are entitled to non-physical therapy in Denmark, then you can also receive free physical therapy in another EU/EEA country. It is a prerequisite, that you have a referral from your doctor for physical therapy.
Granted General reimbursement for treatment with a physiotherapist in another EU/EEA country according to the same rules and tariffs, as if reading was received in Denmark.
Remember to consult your physiotherapist or municipality prior to departure, and find out how you should take you, and what are the rates and rules apply.
Personal data law:
Here you can read more about our privacy policy: Personal data document christravel 2020 2020
Passport and visa
It is at your own risk, to Passport, Visa, exit- and vaccination papers are in valid position. It is therefore important, to you before you travel check, What are the rules that apply to your particular destinations. Includes stopover or transit in the journey, you need to be aware of, that may apply to specific visa regulations for the country in question, as you between lands or have transit in.
You always find updated information on The Ministry of Foreign Affairs website.
Remember also the passport must be valid, Although the journey goes to a country, There is the Schengen Agreement. A passport, which expires during the journey, is invalid. It also required in some countries, the Passport on entry is valid in 6 months after the return journey. We recommend, that you have valid identification on you during your stay at destination. Note also the pasregler, that involves, that children must have their own passport. Danish alien's passport shall not be regarded as an ordinary passport, and holders of the Danish alien passports must therefore contact the Embassy for any special travel visa rules. Please also be aware, There may be a visa requirement for customers without Danish passports. In addition, required in France visa for guests, who is not in possession of a passport from an EU country. For foreign nationals apply for specific rules; contact the country's Embassy for more information.
Embassies and consulates opening times, addresses, phone numbers and the like,. can be seen at Borger.dk.
Personal data law:
Here you can read more about our privacy policy: Personal data document christravel 2020 2020